The Quirks of ChatGPT in Digital Publishing
Chatbots and artificial intelligence, such as ChatGPT, have revolutionised the digital publishing industry, but their use has shown minimal referral traffic to publishers. The nature of chatbots, which are programmed to give direct responses and not typically to offer additional site links, means that despite high user engagements, the traffic from chatbot interactions can remain low. Despite current limitations, the use of chatbots in digital publishing continues, providing benefits like instant reader engagement and boosting customer service. As the industry and technology evolve, future chatbots may have improved capabilities to increase referral traffic to publishers.