When AI Lies: Navigating Hallucinations in Data-Driven Marketing
Artificial Intelligence (AI) has significantly transformed various sectors, including marketing. However, concerns have been raised about the potential of AI to perceive non-existent incidents, events, or data, also known as AI hallucinations. This distortion could impede the accuracy and reliability of AI findings. The issue is most prevalent in AI models dependent on big data, and it may result in faulty decisions in strategic marketing. Marketing professionals need to validate AI findings with real-world data and should not fully rely on automation. Despite these issues, AI continues to be a crucial tool in marketing, and continuous improvements and verification methods can help avoid incorrect marketing decisions.